Installation & Warranty
Nationwide on-site installation, a 24-month warranty and 1-for-1 replacement within the first 3 months. KAZOKU stays with you throughout.
- Warranty from date of purchase
- 24 months
- Defects: 1-for-1 replacement
- 3 months
- On-site installation
- Nationwide
Service
Peace of mind from delivery to years of use
KAZOKU stays with you at every step, not just at the point of sale.
Advice & quotation
Contact us via Zalo or hotline. We recommend the right product and send you a quote quickly.
Nationwide delivery
Products are carefully packed and delivered to your home or to a dealer store.
On-site installation
Our technicians install, explain how to use and test the product right at your home.
24-month warranty
Warranty under KAZOKU policy, with technical support throughout the product’s life.
Installation
On-site installation service
A KAZOKU technician (or authorised dealer) comes to your home to install the product and hand it over in perfect working order.
Installation fee
The installation fee depends on each case (location, product type, extra materials) and is always quoted before work begins.
- Site and power supply check
- Built-in or freestanding installation (cooktops)
- Electrical connection and safety check
- Test run and operation check
- Guidance on use, cleaning and care
- Warranty activation with your phone number
Warranty
Clear warranty, simple process
24-month warranty
From the date of purchase, covering manufacturing defects.
1-for-1 within 3 months
Products with manufacturing defects in this period are replaced with a new unit of the same model.
Look-up by phone number
Just your warranty card or the phone number used at purchase.
Details:Warranty policyReturn policy
FAQ
Frequently asked questions
Built-in or freestanding?
The KZ-666 induction cooktop can be built into the countertop or placed on top of it. Our technician will recommend the best option for your kitchen.
What should I prepare before installation?
A dedicated power line and circuit breaker suitable for the cooktop’s power rating. We will give you specific guidance when you book.
What if I lose my warranty card?
No problem. KAZOKU looks up your warranty by the phone number used at purchase.
What if the product is faulty soon after purchase?
Manufacturing defects within the first 3 months are replaced with a new unit of the same model. After that, repairs are covered until the end of the 24-month warranty.
What is not covered?
Damage from impact or drops (including broken glass), wrong voltage, water, insects, natural disasters, unauthorised repair or improper use.
Which cookware works on induction?
Cookware with a magnetic base, such as cast iron, steel, 430 stainless steel or induction-base pots. Tip: if a magnet sticks to the bottom, it works.
Book installation or request warranty service
Message us on Zalo with your phone number, product model and address.
