1. 1-for-1 replacement conditions
- A manufacturing defect occurs within the first 3 months from the date of purchase.
- The defect is confirmed by a KAZOKU technician or authorised dealer.
- The case is not excluded under the Warranty Policy.
- You have the warranty card or purchase record under your phone number.
2. Replacement
The product is replaced with a new unit of the same model. If that model is temporarily out of stock, KAZOKU will agree an equivalent product with you.
3. Check on delivery
Please check the product’s appearance on delivery. If it is dented or broken due to transport, refuse the delivery or notify KAZOKU immediately for a replacement.
4. Other cases
Return requests not related to technical defects (e.g. changing to another model) are considered case by case.
5. How to request
Contact us via Zalo or hotline 0972 861 090 with your purchase phone number, model and a description of the issue (photos/videos if possible).
