1. Warranty period
- 24 months from the date of purchase.
- During the first 3 months, products with manufacturing defects are replaced with a new unit of the same model (1-for-1). See our Return Policy.
2. Proof of warranty
Present your warranty card or provide the phone number used at purchase. KAZOKU looks up warranty records by phone number, so a lost card is not a problem.
3. Warranty conditions
- The product is within the warranty period.
- The defect occurs under normal use in accordance with the user manual.
- Labels and serial numbers (if any) are intact and unaltered.
4. Not covered
- Damage from impact, drops, scratches or broken glass.
- Wrong voltage, unstable power supply or damage caused by the electrical system.
- Water, insect or animal ingress; natural disasters or fire.
- Unauthorised disassembly or repair, or repair by parties not authorised by KAZOKU.
- Improper use or commercial / industrial use.
- Parts subject to normal wear and tear.
5. Warranty process
- Contact KAZOKU via Zalo or hotline 0972 861 090 with your purchase phone number, product model and a description of the issue.
- A technician inspects the product (at your home or at a service point, depending on the case).
- Free repair or replacement of parts if covered by the warranty.
- If not covered, KAZOKU will quote the cost in advance for your decision.
